Free Delivery Promotion:
We only offer free STANDARD International delivery for orders over $100.00 USD (subject to change without notice).
Free shipping will not apply when you’ve taken advantage of a special offer, and the total dollar value of the purchase is lower than $100.00 USD after the discount.
Delivery times:
** Delivery times for international orders are merely an estimate for metropolitan areas and largely depend on the country being shipped to. You may experience prolonged delays due to random customs checks outside of our control.
It's important to us that you receive your purchase as quickly as possible.
It is highly recommended that all customers in the Middle East select the standard delivery option as orders sent via the non-trackable standard mail option often experience long delays..
Currency:
All prices on the site are displayed in (USD) and will be charged in USD. International credit card providers or banks will determine the exchange rate and may add processing or administration fees.
Order Tracking:
All international orders are shipped using an International Courier. You will receive an email confirmation with your tracking number once your order is dispatched.
Duties & Taxes:
Import duty or customs entry fees or taxes may be applied at the parcel destination point depending on the importing legislation of the destination country. Customers are, therefore, required to check these details before placing any orders for international shipping. These costs are payable by the receiver of the goods and are beyond our control. We do not accept any liability should penalties or fees be applied.
Returns Policy for International Customers
We do not offer returns for change of mind items.
Unwanted items purchased online should be returned to our online store.
Faulty Items:
If your item/s are faulty or not as ordered, please contact our customer service team. We will be happy to organise the return of your item at no additional cost.
Exclusions:
Unless items are faulty or not as described, we will not accept returns on the following;
Item/s sold in conjunction with a sale or promotion.
Exchange for Alternative Items:
We do not offer exchanges for change of mind items.
Unwanted items purchased online should be returned to our USA & CHINA online store.
Note: International credit card providers or banks will determine the exchange rate of your return and may add an additional processing or administration fee.
We only offer free STANDARD International delivery for orders over $100.00 USD (subject to change without notice).
Free shipping will not apply when you’ve taken advantage of a special offer, and the total dollar value of the purchase is lower than $100.00 USD after the discount.
Delivery times:
** Delivery times for international orders are merely an estimate for metropolitan areas and largely depend on the country being shipped to. You may experience prolonged delays due to random customs checks outside of our control.
It's important to us that you receive your purchase as quickly as possible.
It is highly recommended that all customers in the Middle East select the standard delivery option as orders sent via the non-trackable standard mail option often experience long delays..
Currency:
All prices on the site are displayed in (USD) and will be charged in USD. International credit card providers or banks will determine the exchange rate and may add processing or administration fees.
Order Tracking:
All international orders are shipped using an International Courier. You will receive an email confirmation with your tracking number once your order is dispatched.
Duties & Taxes:
Import duty or customs entry fees or taxes may be applied at the parcel destination point depending on the importing legislation of the destination country. Customers are, therefore, required to check these details before placing any orders for international shipping. These costs are payable by the receiver of the goods and are beyond our control. We do not accept any liability should penalties or fees be applied.
Returns Policy for International Customers
We do not offer returns for change of mind items.
Unwanted items purchased online should be returned to our online store.
Faulty Items:
If your item/s are faulty or not as ordered, please contact our customer service team. We will be happy to organise the return of your item at no additional cost.
Exclusions:
Unless items are faulty or not as described, we will not accept returns on the following;
Item/s sold in conjunction with a sale or promotion.
Exchange for Alternative Items:
We do not offer exchanges for change of mind items.
Unwanted items purchased online should be returned to our USA & CHINA online store.
Note: International credit card providers or banks will determine the exchange rate of your return and may add an additional processing or administration fee.